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Credit-backed
Publishes an SLA backed by incremental service credits: 99.9% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
10%
Max credit
10d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email · assemblyai.com/contact
Deadline
10 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Universal Speech-to-Text
Async transcription (Universal-3)
AI
—
covered
Universal-Streaming
Real-time STT
AI
—
covered
Audio Intelligence
Diarization, translation, PII redaction
AI
—
covered
Voice Agent API
LLM gateway + streaming
AI
—
covered
Notes — AssemblyAI is an AI & Machine Learning provider. See the SLA/terms at https://www.assemblyai.com/legal/service-level-agreement.
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