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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.5%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Support portal ticket
Deadline
30 days of incident
Common exclusions
Credits applied to future invoices only — no cash, no unilateral fee offsets
Test, development, beta, and sandbox environments explicitly excluded
Emergency Maintenance (vulnerability response) excluded from Downtime
Downtime limited to Control Plane API endpoint unavailability only
Force majeure, customer equipment, and third-party product failures excluded
Credit tier percentages not publicly confirmed
Support tiers complementary, not the SLA
Developer
—
Usage-based · Business hours
Team
SLA-eligible
Subscription · Business hours
Business Critical
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Astro (Managed Apache Airflow)
Managed Apache Airflow platform for data pipeline orchestration with enterprise security and governance
Developer Tools
99.5%
covered
Notes — Astronomer (Astronomer, Inc.; New York, NY / Cincinnati, OH) provides Astro, a managed Apache Airflow platform for data pipeline orchestration. The SLA commits to 99.5% monthly availability, measured as Control Plane API endpoint availability — test, development, beta, and sandbox environments are explicitly excluded. Credits apply to future invoices only; customers cannot unilaterally offset fees. Claims must be filed via the Support Portal within 30 days of becoming aware of the failure. The specific credit tier percentages are not publicly indexed.
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