Vendors › Auth0
Auth0 SLA
99.99%
Uptime commitment
50%
Max service credit
5d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 50%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99.9% | 25% |
| 99% | 50% |
How to claim
| Submission method | Support Center — support.auth0.com ↗ |
|---|---|
| Deadline (submission) | 5 business days — Submit within 5 business days of incident - VERY SHORT |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Auth0 Actions Custom logic in auth flows | Identity | 99.9% | eligible |
| Auth0 Authentication Universal Login and authentication | Identity | 99.99% | eligible |
| Auth0 Multi-Factor Auth MFA services | Identity | 99.99% | eligible |
| Auth0 Organizations B2B identity management | Identity | 99.99% | eligible |
| Auth0 SSO Single Sign-On | Identity | 99.99% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Auth0 is a Security & Identity provider. See the official SLA at https://auth0.com/docs/support/sla.
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