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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
50%
Max credit
5d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Contact Okta in writing (Technical Account Manager / Sales Representative) · okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf
Deadline
5 days of incident
Credit applied
Credit applied to the next invoice; unutilized credits applied to other fees or refunded
Common exclusions
Emergency maintenance
Force Majeure Events
Load or penetration testing by Customer
Alpha, beta, or other non-generally available features or services
Non-production Tenants or environments (e.g. staging and testing)
Failed Customer API Calls due to client-side application errors (custom database, third-party IdPs, Rules/Hooks/Actions, non-Core Service extensibility points)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Auth0 Authentication
Universal Login and authentication
Identity
99.99%
covered
Auth0 Multi-Factor Auth
MFA services
Identity
99.99%
covered
Auth0 Organizations
B2B identity management
Identity
99.99%
covered
Auth0 SSO
Single Sign-On
Identity
99.99%
covered
Auth0 Actions
Custom logic in auth flows (excluded from Core Services SLA)
Identity
99.9%
not covered
Notes — Auth0 is a Security & Identity provider. See the official Auth0 Platform Service Level Agreement at https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf.
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