Vendors › AWS
AWS SLA
100%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
business
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99% | 25% |
| 95% | 100% |
How to claim
| Submission method | AWS Support Center — console.aws.amazon.com/support/ ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of end of incident month |
| Review timeline | 5-10 business days |
| Credit applied | Applied to next billing cycle |
Required evidence: AWS Account ID, Affected resource ARNs, Incident timestamps (UTC), Error logs or screenshots.
Services (62)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Amazon EC2 Virtual servers in the cloud | Compute | 99.99% | eligible |
| Amazon S3 Object storage service | Storage | 99.9% | eligible |
| AWS Lambda Serverless compute service | Compute | 99.95% | eligible |
| Amazon RDS Managed relational database service | Database | 99.95% | eligible |
| Amazon DynamoDB Managed NoSQL database service | Database | 99.999% | eligible |
| Amazon CloudFront Content delivery network | CDN | 99.9% | eligible |
| Amazon Route 53 Scalable DNS and domain registration | DNS | 100% | eligible |
| Amazon EKS Managed Kubernetes service | Containers | 99.95% | eligible |
| Amazon SQS Managed message queue service | Messaging | 99.9% | eligible |
| Amazon SNS Managed notification service | Messaging | 99.9% | eligible |
| Amazon Aurora | — | 99.99% | — |
| Amazon API Gateway | — | 99.95% | — |
| Amazon ECS | — | 99.99% | — |
| AWS Fargate | — | 99.99% | — |
| Amazon Kinesis Data Streams | — | 99.9% | — |
| Amazon Redshift | — | 99.9% | — |
| Amazon ElastiCache | — | 99.9% | — |
| Amazon OpenSearch Service | — | 99.9% | — |
| Amazon Bedrock | — | 99.9% | — |
| Amazon SageMaker | — | 99.9% | — |
| Amazon Cognito | — | 99.9% | — |
| AWS Step Functions | — | 99.9% | — |
| Amazon EventBridge | — | 99.99% | — |
| AWS Secrets Manager | — | 99.9% | — |
| AWS Systems Manager Parameter Store | — | 99.9% | — |
| Amazon VPC | — | 99.99% | — |
| AWS Direct Connect | — | 99.99% | — |
| Elastic Load Balancing | — | 99.99% | — |
| Amazon CloudWatch | — | 99.9% | — |
| AWS WAF | — | 99.95% | — |
| AWS Shield Advanced | — | 99.99% | — |
| Amazon EBS | — | 99.99% | — |
| Amazon EFS | — | 99.99% | — |
| AWS App Runner | — | 99.95% | — |
| AWS Amplify Hosting | — | 99.95% | — |
| Amazon MSK | — | 99.9% | — |
| Amazon MQ | — | 99.9% | — |
| Amazon DocumentDB | — | 99.99% | — |
| Amazon Neptune | — | 99.99% | — |
| Amazon Keyspaces | — | 99.99% | — |
| Amazon QLDB | — | 99.9% | — |
| Amazon Timestream | — | 99.99% | — |
| AWS Backup | — | 99.9% | — |
| AWS Transfer Family | — | 99.9% | — |
| Amazon Connect | — | 99.99% | — |
| Amazon Lex | — | 99.9% | — |
| Amazon Polly | — | 99.9% | — |
| Amazon Transcribe | — | 99.9% | — |
| Amazon Translate | — | 99.9% | — |
| Amazon Rekognition | — | 99.9% | — |
| Amazon Textract | — | 99.9% | — |
| Amazon Comprehend | — | 99.9% | — |
| AWS CodeBuild | — | 99.9% | — |
| AWS CodePipeline | — | 99.9% | — |
| AWS CodeDeploy | — | 99.9% | — |
| AWS Glue | — | 99.9% | — |
| Amazon Athena | — | 99.9% | — |
| Amazon QuickSight | — | 99.9% | — |
| AWS AppSync | — | 99.95% | — |
| AWS IoT Core | — | 99.9% | — |
| AWS Certificate Manager | — | 99.9% | — |
| AWS KMS | — | 99.999% | — |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Basic | Free | No | None |
| Developer | $29/month | No | Business hours |
| Business | Greater of $100/month or 10% of AWS charges | Yes | 24/7 |
| Enterprise | Greater of $15,000/month or custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance with prior notice
- Force majeure events
- Customer-initiated actions or misconfigurations
- Free tier usage
- Preview and beta services
- Exceeding service quotas
Notes
AWS is a Cloud Infrastructure provider. See the official SLA at https://aws.amazon.com/legal/service-level-agreements/.
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