Does Azure offer a service-level agreement (SLA)?

Yes. Azure backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is Azure's uptime commitment?

Azure's headline uptime commitment is 99.99%, generally measured per month.

How do I claim Azure SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › Azure

SLA Profile

Azure

Cloud Infrastructure ·azure.microsoft.com/en-us/ ↗ ·verified 2026-06-23

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 25%.

Source: official SLA ↗ · checked 2026-06-23 · View as JSON

99.99%

Uptime

25%

Max credit

30d

Claim window

Credit

Remedy

Standard

Min plan

How to claim

Submission Azure Support Portal · portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Deadline 30 days of incident

Review timeline 10-15 business days

Credit applied Applied as credit to Azure bill

Required evidence: Azure Subscription ID, Affected resource IDs, Incident timestamps (UTC), Error messages and logs, Description of impact

Common exclusions

Scheduled maintenance with prior notice

Force majeure events

Customer-initiated actions

Preview/Beta services

Free tier services

Services outside supported regions

Support tiers complementary, not the SLA

Basic —

Free · None

Developer —

$29/month · Business hours

Standard SLA-eligible

$100/month · 24/7

Professional Direct SLA-eligible

$1,000/month · 24/7

Premier SLA-eligible

Custom (starts ~$50,000/year) · 24/7

Per-service SLAs · 122

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

Azure Cosmos DB

Globally distributed NoSQL database

Database

99.999%

covered

Azure SQL Database - Active Geo-Replication

—

99.999%

not covered

Azure SQL Database - Zone Redundant Deployment

—

99.995%

not covered

Azure Virtual Machines

Infrastructure-as-a-service VMs

Compute

99.99%

covered

Azure Blob Storage

Object storage for unstructured data

Storage

99.99%

covered

Azure SQL Database

Managed relational SQL database

Database

99.99%

covered

Azure Load Balancer

Layer 4 load balancer

Networking

99.99%

covered

Azure Virtual Machines (Zone Redundant Deployment)

—

99.99%

not covered

Azure Virtual Machines (Non-Zone Redundant Deployment)

—

99.99%

not covered

Azure Key Vault

—

99.99%

not covered

Azure Firewall Manager

—

99.99%

not covered

Azure DDoS Protection Standard

—

99.99%

not covered

Azure Private Link / Private Endpoints

—

99.99%

not covered

Azure Event Grid

—

99.99%

not covered

Azure SQL Database - Non-Zonal Deployment

—

99.99%

not covered

Azure SQL Database - Basic and Standard Tiers

—

99.99%

not covered

Azure Cosmos DB for PostgreSQL - High Availability

—

99.99%

not covered

Azure Cosmos DB for NoSQL

—

99.99%

not covered

Azure Cosmos DB for MongoDB

—

99.99%

not covered

Azure Cosmos DB for Apache Cassandra

—

99.99%

not covered

Azure Cosmos DB for Apache Gremlin

—

99.99%

not covered

Azure Cosmos DB for Table

—

99.99%

not covered

Azure Load Balancer (Standard)

—

99.99%

not covered

Azure Virtual Network Manager

—

99.99%

not covered

Azure Firewall

—

99.99%

not covered

Azure DNS Private Resolver

—

99.99%

not covered

Azure Front Door (Standard and Premium)

—

99.99%

not covered

Azure Traffic Manager

—

99.99%

not covered

Azure Functions

Serverless compute service

Compute

99.95%

covered

Azure Kubernetes Service

Managed Kubernetes service

Containers

99.95%

covered

Azure App Service

Managed web app hosting

Compute

99.95%

covered

Azure App Service (Enterprise Tier)

—

99.95%

not covered

Azure Functions (Dedicated/Premium/Flex)

—

99.95%

not covered

Azure Spring Apps (Enterprise Tier)

—

99.95%

not covered

Azure Bastion

—

99.95%

not covered

Azure Event Hubs

—

99.95%

not covered

Azure Kubernetes Service (AKS) - Availability Zone Enabled

—

99.95%

not covered

AKS Automatic Clusters - Availability Zone Enabled

—

99.95%

not covered

Azure Application Gateway (v2)

—

99.95%

not covered

Azure Virtual WAN

—

99.95%

not covered

Azure Logic Apps - Standard Tier

—

99.95%

not covered

Azure API Management - Basic, Standard, Premium Tiers

—

99.95%

not covered

Azure Databricks

—

99.95%

not covered

Azure CDN

Content delivery network

CDN

99.9%

covered

Azure Service Bus

Enterprise message broker

Messaging

99.9%

covered

Azure App Service (Standard Tier)

—

99.9%

not covered

Azure Functions (Consumption Plan)

—

99.9%

not covered

Azure Spring Apps (Standard Tier)

—

99.9%

not covered

Azure Lab Services

—

99.9%

not covered

Azure Container Instances

—

99.9%

not covered

Azure Monitor

—

99.9%

not covered

Azure Log Analytics

—

99.9%

not covered

Azure Application Insights

—

99.9%

not covered

Azure Metrics Alerts

—

99.9%

not covered

Azure Kubernetes Service (AKS) - Non-Availability Zone

—

99.9%

not covered

AKS Automatic Clusters - Non-Availability Zone

—

99.9%

not covered

AKS Automatic Clusters - Readiness SLA (Pod Start)

—

99.9%

not covered

Azure Container Registry (ACR)

—

99.9%

not covered

Azure Storage - Local Redundant Storage (LRS)

—

99.9%

not covered

Azure Storage - Zone Redundant Storage (ZRS)

—

99.9%

not covered

Azure Storage - Geo-Redundant Storage (GRS)

—

99.9%

not covered

Azure Storage - Read-Access GRS (RA-GRS)

—

99.9%

not covered

Azure Storage - Geo-Zone Redundant Storage (GZRS)

—

99.9%

not covered

Azure Storage - Read-Access GZRS (RA-GZRS)

—

99.9%

not covered

Azure Storage - Priority Replication (GRS/GZRS)

—

99.9%

not covered

Azure Managed Disks

—

99.9%

not covered

Microsoft Entra Domain Services (Azure AD DS)

—

99.9%

not covered

Microsoft Entra External ID

—

99.9%

not covered

Microsoft Entra Verified ID

—

99.9%

not covered

Microsoft Entra ID Governance - Access Reviews

—

99.9%

not covered

Microsoft Entra ID Governance - Lifecycle Workflows

—

99.9%

not covered

Microsoft Graph API - Directory Namespace Endpoints

—

99.9%

not covered

Microsoft Authenticator Lite (Brokered SSO Runtime)

—

99.9%

not covered

Azure Logic Apps - Consumption Tier

—

99.9%

not covered

Azure Integration Service Environment (ISE)

—

99.9%

not covered

Azure Automation - Runbook Execution

—

99.9%

not covered

Azure Automation - DSC (Desired State Configuration)

—

99.9%

not covered

Azure Synapse Analytics - Dedicated SQL Pools

—

99.9%

not covered

Azure Synapse Analytics - Serverless SQL Pools

—

99.9%

not covered

Azure Synapse Analytics - Spark Pools

—

99.9%

not covered

Azure Cognitive Services

—

99.9%

not covered

Azure AI Search

—

99.9%

not covered

Azure Machine Learning - Online Endpoints

—

99.9%

not covered

Azure Machine Learning - Compute Clusters

—

99.9%

not covered

Power BI Embedded

—

99.9%

not covered

Azure HDInsight

—

99.9%

not covered

Exchange Online

—

99.9%

not covered

SharePoint Online

—

99.9%

not covered

OneDrive for Business

—

99.9%

not covered

Microsoft Teams

—

99.9%

not covered

Microsoft 365 Apps (Office Desktop Apps)

—

99.9%

not covered

Microsoft Purview - Data Loss Prevention (DLP)

—

99.9%

not covered

Microsoft Defender for Office 365

—

99.9%

not covered

Microsoft Intune

—

99.9%

not covered

Microsoft Intune Suite (Advanced Management Add-ons)

—

99.9%

not covered

Windows Autopatch

—

99.9%

not covered

Windows Update for Business Deployment Service

—

99.9%

not covered

Microsoft Defender for Endpoint

—

99.9%

not covered

Microsoft Defender Vulnerability Management

—

99.9%

not covered

Microsoft Defender for Cloud Apps

—

99.9%

not covered

Microsoft Teams Phone System

—

99.9%

not covered

Microsoft Bookings

—

99.9%

not covered

Microsoft Whiteboard

—

99.9%

not covered

Power BI Premium Capacity

—

99.9%

not covered

Power Apps

—

99.9%

not covered

Power Automate

—

99.9%

not covered

Power Virtual Agents / Copilot Studio Bots

—

99.9%

not covered

SharePoint Syntex

—

99.9%

not covered

Azure DDoS Protection (Basic)

—

—

not covered

Azure API Management - Developer Tier

—

—

not covered

Microsoft Planner

—

—

not covered

Microsoft Forms

—

—

not covered

Microsoft Loop

—

—

not covered

Microsoft Whiteboard (Client Application)

—

—

not covered

Microsoft Stream (on SharePoint)

—

—

not covered

Microsoft To Do

—

—

not covered

Microsoft Lists

—

—

not covered

Microsoft Sway

—

—

not covered

Viva Engage (formerly Yammer)

—

—

not covered

Viva Insights (Personal Insights)

—

—

not covered

Viva Topics

—

—

not covered

Viva Learning

—

—

not covered

Notes — Azure is a Cloud Infrastructure provider. See the official SLA at https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services.

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