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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
10%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · backblaze.com/help
Deadline
30 days of incident
Review timeline
Backblaze responds within 30 days
Credit applied
Applied against the customer's next payment for Covered Services
Required evidence: Month and year in title, Affected User Account, Estimated downtime amount, Dates and times of each User Downtime incident
Common exclusions
Force majeure event or internet disruption unrelated to Backblaze
Acts or omissions by you or a third party
Scheduled maintenance windows
Hardware or software not under Backblaze's control
Failure to follow B2 Cloud Storage integration requirements
Account suspension or termination for policy violations
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Backblaze B2 Cloud Storage
S3-compatible cloud storage
Storage
99.9%
covered
Computer Backup
Personal/business computer backup; SLA-eligible only for Tera or Peta support plan customers
Backup
99.9%
covered
Notes — Backblaze is a Cloud Infrastructure provider. See the official SLA at https://www.backblaze.com/company/policy/sla.
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