✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Contact account team
Common exclusions
Standard agreement provides services on as-is and as-available basis
SLA terms require enterprise agreement negotiation
Support tiers complementary, not the SLA
Standard
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Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Bandwidth Voice API
Programmable voice calls, phone number management, and PSTN connectivity
Communication & Collaboration
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not covered
Bandwidth Messaging API
SMS and MMS messaging API with 10DLC and toll-free number support
Communication & Collaboration
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not covered
Notes — Bandwidth (Bandwidth Inc., NASDAQ: BAND, Raleigh NC) provides programmable voice, messaging, and emergency calling APIs for enterprises and communication platform builders. The standard Communications Services Agreement provides no numeric uptime commitment — SLA terms including uptime percentages and credit structures are enterprise-negotiated. Contact your Bandwidth account team for SLA terms.
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