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Baseten SLA
99.9%
Uptime commitment
40%
Max service credit
1d
Claim window
Manual
Credit application
standard
Min plan for SLA
B
- Service credits on request Credits are available, but you must file a claim to receive them.
- Standard uptime commitment: 99.9% A common industry baseline.
- Very short claim window: 1 day Easy to miss; credit is forfeited if you file late.
- Credit cap: 40% The most you can recover for a bad month.
Service credit policy
Calculation: tiered · Remedy: credit · Max 40%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.9% | 10% |
| 99.5% | 15% |
| 99% | 30% |
How to claim
| Submission method | Email · mailto:billing@baseten.co ↗ |
|---|---|
| Deadline (submission) | 1 day · Request credits by email within 24 hours of the downtime |
| Review timeline | 30 days |
| Credit applied | Applied to future invoice |
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence.
Per-service SLAs (3)
Hyperscalers and most platforms commit to SLAs per service, not one blanket number. 3 tracked · 1/3 SLA-eligible.
| Service | Category | Uptime | SLA | Source |
|---|---|---|---|---|
| Dedicated Inference Dedicated model deployments (SLA-covered) | AI | – | eligible | SLA ↗ |
| Model APIs Hosted open-model inference | AI | – | not covered | SLA ↗ |
| Training Model fine-tuning / training | AI | – | not covered | SLA ↗ |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | No | Business hours |
| Enterprise | Custom | No | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Beta / preview features
Notes
Baseten is an AI & Machine Learning provider. See the SLA/terms at https://www.baseten.co/service-level-agreement/.
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