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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 40%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
40%
Max credit
1d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Email · mailto:billing@baseten.co
Deadline
1 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
—
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Dedicated Inference
Dedicated model deployments (SLA-covered)
AI
—
covered
Model APIs
Hosted open-model inference
AI
—
not covered
Training
Model fine-tuning / training
AI
—
not covered
Notes — Baseten is an AI & Machine Learning provider. See the SLA/terms at https://www.baseten.co/service-level-agreement/.
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