✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · support.bigcommerce.com
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
BigCommerce APIs
E-commerce APIs
API
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covered
BigCommerce B2B Edition
B2B e-commerce features
B2B E-commerce
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covered
BigCommerce Checkout
Checkout experience
Checkout
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covered
BigCommerce Storefront
Online storefront
E-commerce
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covered
Notes — BigCommerce is a E-commerce provider. The former SLA URL (https://www.bigcommerce.com/terms/sla/) now returns 404, and bigcommerce.com/terms/ redirects to commerce.com following the rebrand to “Commerce”. See the official Master Services Agreement at https://www.commerce.com/terms/. No public uptime/SLA or service-credit terms were found in the official legal documents; SLA details appear to be gated to support.bigcommerce.com help-center articles that could not be programmatically verified.
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