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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
50%
Max credit
15d
Claim window
Credit
Remedy
Premium
Min plan
How to claim
Submission
Atlassian Support ticket · support.atlassian.com/
Deadline
15 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Bitbucket API
REST and GraphQL APIs
API
99.9%
covered
Bitbucket Cloud
Git repository hosting
DevOps
99.9%
covered
Bitbucket Pipelines
CI/CD pipelines
CI/CD
99.9%
covered
Notes — Bitbucket is a DevOps & Development provider. See the official SLA at https://www.atlassian.com/legal/sla.
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