✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Customer Success Manager · success.blueyonder.com/s/support-information?language=en_US
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Demand Planning
AI-driven demand forecasting
Demand Planning
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covered
Luminate Commerce
Omnichannel fulfillment
Commerce
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covered
Luminate Logistics
Transportation and warehouse management
Logistics
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covered
Luminate Planning
End-to-end supply chain planning
Supply Chain Planning
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covered
Warehouse Management
Warehouse management system
WMS
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covered
Notes — Blue Yonder is a Enterprise Software provider. See the official SLA at https://blueyonder.com/legal.
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