✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Support ticket then written claim
Deadline
15 days of incident
Common exclusions
Scheduled maintenance with advance notice
Force majeure events outside Box control
Customer misuse or misconfiguration
Third-party service failures outside Box control
Credit tier percentages (% per uptime band) not publicly confirmed
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Business Plus
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Box Content Cloud
Cloud content management and collaboration platform for secure file storage, sharing, and workflow automation
Storage & Backup
99.9%
covered
Notes — Box (Box, Inc., Delaware; Redwood City, CA) is a cloud content management and collaboration platform. The SLA guarantees 99.9% monthly availability. The claim process is two-step: file a support ticket within 15 days of the downtime event, then submit a written claim within 15 days of receiving Box’s uptime confirmation report. Credits are capped at the total monthly fees for the affected period. The specific credit tier percentages (per uptime band) are not publicly indexed.
Found an error?
Suggest a correction ↗