Vendors › Braintree
Braintree SLA
99.99%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: no_credit
How to claim
| Submission method | N/A - No SLA credits available — developer.paypal.com/braintree/help ↗ |
|---|---|
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (4)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Braintree Gateway Payment gateway | Payment Processing | 99.99% | eligible |
| Braintree Vault Secure card storage | Card Vaulting | 99.99% | eligible |
| PayPal Integration PayPal checkout | Wallet | 99.99% | eligible |
| Venmo Integration Venmo checkout | Wallet | 99.99% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Braintree is a Finance & Payments provider. See the official SLA at https://www.braintreepayments.com/legal.
Found an error or stale SLA? Edit this vendor on GitHub ↗ · View as JSON