✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · braze.com/docs/support_contact/
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Braze Canvas
Customer journey builder
Journey Orchestration
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covered
Braze Currents
Real-time data streaming
Data Export
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covered
Braze Messaging
Push, email, SMS, in-app
Messaging
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covered
Braze Segmentation
Audience segmentation
Segmentation
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covered
Content Cards
Persistent in-app messages
In-App
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covered
Notes — Braze is a Marketing & Analytics provider. Braze does not publish a standalone public SLA; service-availability terms appear in the Main Subscription Agreement (Section 2.3), which commits only to “commercially reasonable efforts” to keep the Services available, with no published uptime percentage or service-credit schedule.
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