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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · support.brightcove.com/en/contact
Deadline
30 days of incident
Required evidence: Dates and times of downtime, Affected player or UI features, Account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Third-party CDN outages outside Brightcove control
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Brightcove Video Cloud
Enterprise video hosting, live streaming, and video player platform
Content & Media
99.9%
covered
Notes — Brightcove (Brightcove Inc., Delaware) is an enterprise video platform. The SLA distinguishes between Player features (99.9%) and U/I features (99.5%) with a per-minute pro-rata credit formula. Claims must be submitted within 30 days of month-end. SLA credits are the sole and exclusive remedy for downtime.
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