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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.95%
Uptime
—
Max credit
5d
Claim window
Credit
Remedy
Premium
Min plan
How to claim
Submission
Email · mailto:support@buildkite.com
Deadline
5 days of incident
Credit applied
Applied to next invoice
Required evidence: Customer name and contact information, Dates and times of service unavailability, Request logs for the affected period
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Non-Premium plan customers (credits only available to Premium tier)
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Premium
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Buildkite Platform and Pipelines
Continuous integration and deployment pipeline orchestration service
CI/CD
99.95%
covered
Notes — Buildkite is a CI/CD platform offering a 99.95% monthly uptime SLA for all active subscribers, but service credit eligibility is restricted to Premium plan customers. The claim window is an unusually short five calendar days after the month ends — among the shortest in the industry. Specific credit tier percentages per uptime threshold were not captured verbatim; direct verification of the SLA page is recommended.
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