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Credit-backed
Publishes an SLA backed by tiered service credits: 99.995% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.995%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · bunny.net/support/
Required evidence: Dates and times of service unavailability, Affected CDN zone or storage zone details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
DDoS attacks targeting customer origin
Support tiers complementary, not the SLA
Standard
SLA-eligible
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Bunny CDN
Global content delivery network with edge caching and optimization
CDN & Edge
99.995%
covered
BunnyStorage
Distributed edge storage for static assets and files
CDN & Edge
99.99%
covered
Notes — Bunny.net (operated by BunnyWay d.o.o., Ljubljana, Slovenia) is a CDN and edge storage provider. The SLA commits to 99.995% monthly uptime for CDN and 99.99% for BunnyStorage with credit remedies. Specific credit tier percentages require direct review of the full SLA document.
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