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Credit-backed
Publishes an SLA backed by service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Extension
Remedy
Paid
Min plan
How to claim
Submission
Email · mailto:support@bynder.com
Deadline
30 days of incident
Common exclusions
Credits are subscription day extensions only, not cash or fee reductions
Claims barred if outstanding invoices exist
Additional Subscription Days expire on agreement termination/expiration
Webdam-branded products have separate SLA documents
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Bynder Digital Asset Management
Cloud-native digital asset management platform for storing, organizing, and distributing brand assets
Marketing & Analytics
99.9%
covered
Notes — Bynder (Bynder B.V., Netherlands; Bynder LLC, US) is a cloud-native Digital Asset Management (DAM) platform. Bynder’s SLA v14 guarantees 99.9% monthly uptime with a subscription-day extension remedy — not cash credits. Claims must be submitted via email to support@bynder.com within 30 calendar days of month end, and no claims are accepted with outstanding invoices. The credit tier formula for SLA v14 is not fully publicly indexed — review the full SLA document for exact calculations.
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