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Credit-backed
Publishes an SLA backed by tiered service credits: 99.8% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.8%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Contact account team
Common exclusions
Scheduled Downtime excluded from availability calculation
Credit schedule details not publicly confirmed
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Canto Digital Asset Management
Digital asset management platform for organizing, distributing, and managing brand content
Marketing & Analytics
99.8%
covered
Notes — Canto (Canto, Inc., US; Canto GmbH, Germany) is a Digital Asset Management (DAM) platform. Canto’s Terms and Conditions commit to 99.8% monthly availability, excluding scheduled downtime. The credit remedy structure (percentages, claim deadline, cap) is not publicly indexed — consult the full SLA document or contact Canto to confirm the credit schedule.
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