✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · cartesia.ai/contact
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Sonic (Text-to-Speech)
Flagship real-time TTS
AI
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not covered
Ink (Speech-to-Text)
Speech recognition
AI
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not covered
Line
Voice agents platform
AI
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not covered
Voice Cloning
Custom voice cloning
AI
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not covered
Notes — Cartesia is an AI & Machine Learning provider. See the SLA/terms at https://cartesia.ai/legal/terms.html.
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