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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Written request · cdn77.com/contact
Required evidence: Written notification of SLA breach, Incident dates and times, Affected CDN resources
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Origin server issues
DNS issues outside CDN77 control
Support tiers complementary, not the SLA
Standard
SLA-eligible
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
CDN77 Content Delivery Network
Global CDN service for static and dynamic content delivery
CDN & Edge
99.99%
covered
Notes — CDN77 (operated by DataCamp Limited, UK) guarantees 99.99% monthly CDN uptime with credit remedies up to 100% of monthly fees. The claim deadline is unusually strict: written notice must be submitted within the same calendar month as the breach — filing on or after the first day of the following month forfeits the claim. Specific credit tier thresholds require direct review.
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