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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Email · mailto:support@getcensus.com
Deadline
30 days of incident
Common exclusions
Credits redeemable against future purchases/invoices only, not cash
Scheduled and unscheduled emergency maintenance excluded from Downtime
Maintenance requested by Customer excluded
SLA applies only to pricing plans that explicitly specify Uptime Commitment
Credit tier table (% per uptime band) not publicly confirmed
Support tiers complementary, not the SLA
Standard
—
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Census Reverse ETL
Reverse ETL and data activation platform syncing warehouse data to CRM, marketing, and business tools
Data & Analytics
99.9%
covered
Notes — Census (Sutro Labs, Inc. dba Census, Delaware; San Francisco, CA; acquired by Fivetran May 2025) is a reverse ETL data activation platform. The SLA commits to 99.9% monthly uptime for Core Services and Data Delivery Services. Credits are capped at 50% of monthly fees for the affected service and must be claimed via email within 30 days of month-end. Credits apply to future invoices only — no cash payments. Graduated credit tiers (% per uptime band) are not publicly indexed; the 50% cap is the only confirmed figure.
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