✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
99.75%
Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Paid
Min plan
How to claim
Submission
Contact account team
Common exclusions
Public remedy is procedural only (root cause analysis, escalation contact)
Financial credit terms in private MSA Appendix A only
Authenticated client portal required to access full SLA terms
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Dayforce HCM Platform
Unified HCM platform covering payroll, workforce management, HR, benefits, and talent for large enterprises
HR & Workforce
99.75%
covered
Notes — Ceridian Dayforce (Dayforce, Inc., formerly Ceridian HCM Holding Inc.; NYSE/TSX: DAY) is a unified HCM platform covering payroll, workforce management, and talent for large enterprises. The publicly accessible G-Cloud 14 SLA commits to 99.75% monthly uptime with a procedural remedy: root cause analysis and escalation contact on failures. Financial credit terms, if any, are in the private MSA Appendix A accessible only via the authenticated Dayforce Client Contract Portal.
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