✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support Ticket · support.circleci.com
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
CircleCI Cloud
Hosted CI/CD platform
CI/CD
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covered
CircleCI Insights
Pipeline analytics and metrics
Analytics
—
covered
CircleCI Self-Hosted Runners
Self-hosted build agents
CI/CD
—
covered
Notes — CircleCI is a DevOps & Development provider. CircleCI publishes no public uptime SLA with service credits; the SaaS Agreement commits only to “commercially reasonable efforts” to keep the Services available, with termination as the sole remedy. See the official SaaS Agreement at https://circleci.com/legal/terms-of-service/.
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