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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.95%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
All plans
Min plan
How to claim
Submission
Form · civo.com/legal/sla
Deadline
30 days of incident
Review timeline
Credits issued within 30 days of successful request
Credit applied
Future invoice discount; expires 12 months from issue
Required evidence: Server log files showing loss of connectivity errors, Dates and times of errors, Support ticket number related to the outage
Common exclusions
Scheduled maintenance
Emergency maintenance
Force majeure events
Customer-caused outages
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Kubernetes Clusters
Managed Kubernetes (CNCF-certified)
Containers
99.95%
covered
Compute Instances
Cloud compute virtual machines
Compute
99.95%
covered
Notes — Civo is a Cloud Infrastructure provider focused on Kubernetes-native cloud. The SLA provides tiered credits (10%/40%/100%) below the 99.95% monthly uptime guarantee, with a 30-day claim window from the date of the outage. Credits are applied as future invoice discounts and expire 12 months from issuance.
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