Vendors › Cloudflare
Cloudflare SLA
100%
Uptime commitment
25%
Max service credit
30d
Claim window
Manual
Credit application
business
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 25%
| If monthly uptime falls below | Service credit |
|---|---|
| 100% | 25% |
How to claim
| Submission method | Support Ticket — dash.cloudflare.com/support ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to account |
Required evidence: Account ID, Zone IDs affected, Incident timestamps, Evidence of downtime impact.
Services (37)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Cloudflare CDN Global content delivery network | CDN | 100% | eligible |
| Cloudflare DNS Managed DNS service | DNS | 100% | eligible |
| Cloudflare Workers Serverless edge compute | Compute | 99.99% | eligible |
| Cloudflare R2 Zero egress object storage | Storage | 99.9% | eligible |
| Cloudflare Pages JAMstack platform | PaaS | 99.9% | eligible |
| Cloudflare WAF Web application firewall | Security | 100% | eligible |
| DDoS Protection DDoS mitigation | Security | 100% | eligible |
| Cloudflare Workers KV | — | 100% | — |
| Cloudflare Durable Objects | — | 100% | — |
| Cloudflare R2 Storage | — | 100% | — |
| Cloudflare Stream | — | 100% | — |
| Cloudflare Images | — | 100% | — |
| Cloudflare Load Balancing | — | 100% | — |
| Cloudflare Argo Smart Routing | — | 100% | — |
| Cloudflare DDoS Protection | — | 100% | — |
| Cloudflare Bot Management | — | 100% | — |
| Cloudflare Access | — | 100% | — |
| Cloudflare Gateway | — | 100% | — |
| Cloudflare Tunnel | — | 100% | — |
| Cloudflare Magic Transit | — | 100% | — |
| Cloudflare Magic WAN | — | 100% | — |
| Cloudflare Spectrum | — | 100% | — |
| Cloudflare SSL/TLS | — | 100% | — |
| Cloudflare Rate Limiting | — | 100% | — |
| Cloudflare API Gateway | — | 100% | — |
| Cloudflare Waiting Room | — | 100% | — |
| Cloudflare Turnstile | — | 100% | — |
| Cloudflare WARP | — | 100% | — |
| Cloudflare Browser Isolation | — | 100% | — |
| Cloudflare CASB | — | 100% | — |
| Cloudflare Email Security | — | 100% | — |
| 1.1.1.1 DNS Resolver | — | — | — |
| Cloudflare D1 | — | — | — |
| Cloudflare Email Routing | — | — | — |
| Cloudflare Registrar | — | — | — |
| Cloudflare Always Online | — | — | — |
| Cloudflare Time Services | — | — | — |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Free | Free | No | None |
| Pro | $20/month per domain | No | |
| Business | $200/month per domain | Yes | 24/7 |
| Enterprise | Custom pricing | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer configuration errors
- Free tier services
- Beta features
- DDoS attacks beyond capacity
Notes
Cloudflare is a CDN & Edge provider. See the official SLA at https://www.cloudflare.com/business-sla/.
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