✓
Credit-backed
Publishes an SLA backed by flat-rate service credits: 100% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
100%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Business
Min plan
How to claim
Submission
Support Ticket · dash.cloudflare.com/support
Deadline
30 days of incident
Review timeline
Not specified in SLA
Credit applied
Applied against monthly service fees
Required evidence: Detailed descriptions of the incident(s), The duration of the incident, Network traceroutes, The URL(s) affected, Any attempts made by Customer to resolve the incident
Common exclusions
Factors outside Cloudflare's reasonable control
Customer or third-party hardware or software
Actions or inactions of Customer or third parties
Use of the Service after Cloudflare advised modification
Beta and trial Service
Acts or omissions of Customer's users/agents/contractors/vendors
Support tiers complementary, not the SLA
Free
—
Free · None
Pro
—
$20/month per domain · Email
Business
SLA-eligible
$200/month per domain · 24/7
Enterprise
SLA-eligible
Custom pricing · 24/7
Per-service SLAs · 37
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cloudflare Workers
Serverless edge compute
Compute
99.99%
covered
Cloudflare R2
Zero egress object storage
Storage
99.9%
covered
Cloudflare Pages
JAMstack platform
PaaS
99.9%
covered
Cloudflare CDN
Global content delivery network
CDN
100%
covered
Cloudflare DNS
Managed DNS service
DNS
100%
covered
Cloudflare WAF
Web application firewall
Security
100%
covered
DDoS Protection
DDoS mitigation
Security
100%
covered
Cloudflare Workers KV
—
100%
not covered
Cloudflare Durable Objects
—
100%
not covered
Cloudflare R2 Storage
—
100%
not covered
Cloudflare Stream
—
100%
not covered
Cloudflare Images
—
100%
not covered
Cloudflare Load Balancing
—
100%
not covered
Cloudflare Argo Smart Routing
—
100%
not covered
Cloudflare DDoS Protection
—
100%
not covered
Cloudflare Bot Management
—
100%
not covered
Cloudflare Access
—
100%
not covered
Cloudflare Gateway
—
100%
not covered
Cloudflare Tunnel
—
100%
not covered
Cloudflare Magic Transit
—
100%
not covered
Cloudflare Magic WAN
—
100%
not covered
Cloudflare Spectrum
—
100%
not covered
Cloudflare SSL/TLS
—
100%
not covered
Cloudflare Rate Limiting
—
100%
not covered
Cloudflare API Gateway
—
100%
not covered
Cloudflare Waiting Room
—
100%
not covered
Cloudflare Turnstile
—
100%
not covered
Cloudflare WARP
—
100%
not covered
Cloudflare Browser Isolation
—
100%
not covered
Cloudflare CASB
—
100%
not covered
Cloudflare Email Security
—
100%
not covered
1.1.1.1 DNS Resolver
—
—
not covered
Cloudflare D1
—
—
not covered
Cloudflare Email Routing
—
—
not covered
Cloudflare Registrar
—
—
not covered
Cloudflare Always Online
—
—
not covered
Cloudflare Time Services
—
—
not covered
Notes — Cloudflare is a CDN & Edge provider. See the official SLA at https://www.cloudflare.com/business-sla/.
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