✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · support.cloudinary.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
AI Features
AI-powered media tools
AI
—
covered
Digital Asset Management
Asset management platform
DAM
—
covered
Media Delivery
Global media delivery
CDN
—
covered
Media Transformation
On-the-fly transformations
Media
—
covered
Media Upload
Image and video upload
Media
—
covered
Notes — Cloudinary is a CDN & Edge provider. Cloudinary does not publish a credit-bearing SLA: its Terms of Use state it “strives for a 100% Uptime” and that the “support SLA is your sole and exclusive remedy,” while the MSA notes the SLA is “attached to the Order Form” (per-contract, not public). See the Terms of Use at https://cloudinary.com/tou.
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