C
SLA Profile
CockroachDB Cloud
✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Support ticket · cockroachlabs.com/support
Deadline
30 days of incident
Credit applied
Applied against future Cockroach Labs payments; non-refundable
Required evidence: Support ticket filed within 24 hours of first becoming aware of Downtime, Dates and times of cluster unavailability, Affected cluster details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Free-tier and non-Paid Tier clusters
Support tiers complementary, not the SLA
Basic
—
Usage-based · Business hours
Standard
SLA-eligible
Usage-based · Business hours
Advanced
SLA-eligible
Usage-based · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
CockroachDB Advanced (Multi-Region)
Dedicated multi-region distributed SQL clusters
Database
99.999%
covered
CockroachDB Standard
Serverless-style distributed SQL with automatic scaling
Database
99.99%
covered
Notes — CockroachDB Cloud offers a 99.99% monthly uptime SLA for Standard plans and 99.999% for Advanced Multi-Region clusters. Credits apply only to Paid Tier customers. A support ticket must be filed within 24 hours of the incident, with a formal claim by end of the following month. Exact credit tier percentages are documented in the SLA but were not captured verbatim — direct review recommended.
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