Does Cohere offer a service-level agreement (SLA)?

Yes. Cohere backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is Cohere's uptime commitment?

Cohere's headline uptime commitment is 99.5%, generally measured per month.

How do I claim Cohere SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › Cohere

SLA Profile

Cohere

AI & Machine Learning ·cohere.com ↗ ·verified 2026-06-23

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 30%.

Source: official SLA ↗ · checked 2026-06-23 · View as JSON

99.5%

Uptime

30%

Max credit

—

Claim window

Credit

Remedy

Standard

Min plan

How to claim

Submission Email · mailto:support@cohere.com

Review timeline Cohere's sole discretion

Credit applied Applied to next monthly invoice

Required evidence: Date and time the SLO failure occurred, Any additional information requested by Cohere

Common exclusions

Acts or omissions of Customer or its Permitted Users

Customer failure to adhere to Cohere's recommendations or minimum system requirements

Acts or omissions of Cohere acting under Customer's direction

Spikes in demand not previously agreed in writing

Scheduled or emergency maintenance

Downtime of third party service providers

Force Majeure

Suspension permitted under the Agreement

Features marked Alpha or Beta

Support tiers complementary, not the SLA

Standard SLA-eligible

Included · Business hours

Enterprise SLA-eligible

Custom · 24/7

Per-service SLAs · 2

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

api.cohere.ai

Cohere API SaaS Services endpoint

99.5%

covered

os.cohere.ai

Cohere API SaaS Services endpoint

99.5%

covered

Notes — Cohere is a AI & Machine Learning provider. See the official Service Level Objective (SLO) at https://cohere.com/slo. Cohere publishes a public Service Level Objective (SLO) with service credits. Covered Services are os.cohere.ai and api.cohere.ai, each with a >= 99.5% Monthly Uptime Percentage objective. Service Level Credits are tiered: 10% of the monthly invoice for 98% to < 99.5%, 20% for 95% to 97.99%, and 30% for < 94.99%. Credits are the sole and exclusive remedy and are not automatic: Customer must notify support@cohere.com within 30 days, and Cohere determines eligibility in its sole discretion. Credits apply to future invoices only and are forfeited on termination; no refunds.

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