Vendors › Cohere
Cohere SLA
99.9%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — cohere.com/contact ↗ |
|---|---|
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (4)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Cohere Classify Text classification API | AI | 99.9% | eligible |
| Cohere Embed Embeddings API | AI | 99.9% | eligible |
| Cohere Generate Text generation API | AI | 99.9% | eligible |
| Cohere Rerank Search reranking API | AI | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Cohere is a AI & Machine Learning provider. See the official SLA at https://cohere.com/terms-of-use.
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