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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Extension
Remedy
Paid
Min plan
How to claim
Submission
Support ticket
Deadline
30 days of incident
Common exclusions
Credits are Extension Months at end of subscription — no cash or invoice credits
Availability measured only for Helios portal login, not end-to-end backup/restore functionality
Free Trials excluded
Customer unauthorized action or inaction excluded
Force majeure and cloud service provider failures excluded
Use of software not provided by Cohesity excluded
Full credit tier table (all bands) not publicly confirmed; only 98.9% → 25%/month confirmed
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cohesity DataProtect SaaS
SaaS data protection and ransomware recovery platform with AI-powered threat detection
Storage & Backup
99.9%
covered
Notes — Cohesity (Cohesity, Inc., Delaware; San Jose, CA) is a SaaS data protection and ransomware recovery platform. The SLA guarantees 99.9% monthly availability, measured narrowly as login access to the Helios portal — not end-to-end backup or restore functionality. Credits are Extension Months (additional subscription time) appended at the contract end, capped at 3 Extension Months per annual subscription. At 98.9% uptime, the credit is 25% per affected month. Claims must be filed via support case within 30 days of month-end. No cash refunds are issued under any circumstances.
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