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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
100%
Max credit
5d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket (community-supported customers email cloud-support@confluent.io) · support.confluent.io/hc
Deadline
5 days of incident
Review timeline
Issued within one billing cycle following the month the request is confirmed
Credit applied
Applied against next billing charge; expires 12 months from issuance
Required evidence: "SLA Credit Request" in the subject line, Description of applicable client(s), versions, and configurations, Description of the events resulting in Downtime, including time and duration, Logs documenting the failed write attempts
Common exclusions
Scheduled maintenance on 5 days' email notice, ad hoc maintenance, and updates
Factors outside Confluent's reasonable control (force majeure, network intrusions, DoS, systemic internet issues)
Third-party services/hardware/software not within Confluent's primary control, including cloud platform failures
Customer misuse, AUP violations, unauthorized actions, or late-payment suspensions
Customer's failure to use supported Kafka clients with acceptable configuration values
Customer-controlled actions, environment, negligence, or willful misconduct
Deployment on any Jio region, except as noted in Service Specific Terms
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Confluent Connect
Pre-built connectors
Data Integration
99.99%
covered
Confluent Flink
Apache Flink service
Stream Processing
99.99%
covered
Confluent Kafka
Managed Apache Kafka
Streaming
99.99%
covered
Schema Registry
Schema management
Data Governance
99.99%
covered
ksqlDB
SQL for stream processing
Stream Processing
99.9%
covered
Notes — Confluent is a Database & Data Infrastructure provider. See the official Confluent Cloud Service Level Agreement (effective July 25, 2025) at Confluent Cloud Unified SLA (July 2025), linked from confluent.io/legal/archive.
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