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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Contact support · coralogix.com/contact-us/
Required evidence: Dates and times of service unavailability, Affected account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Coralogix Observability Platform
Log analytics, metrics, and tracing with AI-powered anomaly detection
Monitoring & Observability
99.9%
covered
Notes — Coralogix is a log analytics and observability platform based in Israel. The Terms & Conditions commit to 99.9% monthly uptime, delegating credit mechanics to a separate Uptime SLA Policy document. Credit tier percentages and claim deadline require direct review of the Uptime SLA Policy page (coralogix.com/coralogix-uptime-sla).
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