Does Cornerstone offer a service-level agreement (SLA)?

Yes. Cornerstone backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is Cornerstone's uptime commitment?

Cornerstone's headline uptime commitment is 99.5%, generally measured per month.

How do I claim Cornerstone SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › Cornerstone

SLA Profile

Cornerstone

HR & People Operations ·cornerstone.com ↗ ·verified 2026-06-23

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by incremental service credits: 99.5% uptime.

Source: official SLA ↗ · checked 2026-06-23 · View as JSON

99.5%

Uptime

—

Max credit

30d

Claim window

Credit

Remedy

Standard

Min plan

How to claim

Submission Credit request to Cornerstone · cornerstoneondemand.com/service-level-agreements/

Deadline 30 days of incident

Review timeline 5 business days for Cornerstone to respond

Credit applied Credit against Customer's next invoice

Common exclusions

Reasonable and scheduled maintenance periods (usually at or after 5:30pm US Pacific Time on Fridays)

Support tiers complementary, not the SLA

Standard SLA-eligible

Included · Business hours

Enterprise SLA-eligible

Custom · 24/7

Per-service SLAs · 5

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

Content Anytime

Learning content library

Content

99.5%

covered

Cornerstone HR

Core HR platform

99.5%

covered

Cornerstone Learning

Learning management

LMS

99.5%

covered

Cornerstone Performance

Performance management

Performance

99.5%

covered

Cornerstone Recruiting

Talent acquisition

ATS

99.5%

covered

Notes — Cornerstone is a Other SaaS provider. See the official SLA at https://www.cornerstoneondemand.com/service-level-agreements/. Cornerstone’s Standard SLA commits to “at least 99.5% availability per calendar month.” The remedy is incremental rather than tiered: “for each 0.3% (or portion thereof) of availability below 99.5%, Customer will be entitled… to a credit against Customer’s next invoice equal to 1/365th of the annual fees for Software.” There are no fixed percentage credit tiers and no stated maximum cap in the published SLA. Credits are not automatic, “To claim a credit, Customer must submit a credit request within thirty (30) days of the event giving rise to a credit.” (Source: Cornerstone Included Customer Success Package SLA, https://files.cornerstoneondemand.com/legal/sla/Cornerstone-Included-Customer-Success-Package-2024-CSODRFS.pdf)

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