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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · support.couchbase.com
Deadline
30 days of incident
Credit applied
Applied as credits for future Cloud Service usage in same plan; non-refundable
Required evidence: Support ticket filed within 24 hours of first becoming aware of failure, Dates and times of cluster unavailability, Affected cluster details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Single-node clusters (SLA applies to multi-node only)
Support tiers complementary, not the SLA
Developer
—
Free · Community
Standard
SLA-eligible
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Couchbase Capella Cluster
Fully managed NoSQL database-as-a-service (multi-node clusters)
Database
99.99%
covered
Notes — Couchbase Capella offers tiered uptime SLAs ranging from 99.5% to 99.99% depending on the plan, covering multi-node clusters only. Credits are applied as future service credits in the same plan, calculated as a percentage of monthly fees per the applicable tier table. Exact credit percentages were not captured verbatim — direct review of the SLA document recommended.
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