✓
Credit-backed
Publishes an SLA backed by flat-rate service credits: 99.8% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.8%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Portal (written request to Coupa) · compass.coupa.com/en-us/trust/system-up-time-and-metrics
Deadline
30 days of incident
Review timeline
Applied during next billing cycle
Credit applied
Applied during next billing cycle
Required evidence: Period the production instance was not available
Common exclusions
Planned maintenance windows
Emergency maintenance
Circumstances beyond Coupa's reasonable control
Customer or User acts or omissions
Force majeure events
ISP failures or delays
Failure of equipment not controlled by Coupa
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Coupa Expenses
Expense management
Finance
99.8%
covered
Coupa Invoicing
Invoice management
Finance
99.8%
covered
Coupa Procurement
Procurement and purchasing
Procurement
99.8%
covered
Coupa Sourcing
Strategic sourcing and contract management
Procurement
99.8%
covered
Supplier Management
Supplier information and risk management
Procurement
99.8%
covered
Notes — Coupa is a Finance & Payments provider. See the official SLA (Master Subscription Agreement, Exhibit A-2) at https://www.coupa.com/master-subscription-agreement/.
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