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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
25%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support Portal · help.databricks.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Databricks SQL
SQL analytics warehouse
Data Warehouse
—
covered
Databricks Workspace
Unified analytics workspace
Data Platform
—
covered
Delta Lake
Open table format storage
Data Lake
—
covered
MLflow
Machine learning lifecycle
ML Platform
—
covered
Unity Catalog
Unified data governance
Data Governance
—
covered
Notes — Databricks is a Database & Data Infrastructure provider. See the official SLA at https://www.databricks.com/legal/platform-services-schedule.
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