Vendors › Datadog
Datadog SLA
99.9%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
pro
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — app.datadoghq.com/help ↗ |
|---|---|
| Review timeline | N/A |
| Credit applied | N/A - Only remedy is contract termination after 2 consecutive failures |
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Infrastructure Monitoring Host and container monitoring | Monitoring | 99.9% | eligible |
| APM Application performance monitoring | APM | 99.9% | eligible |
| Log Management Centralized log management | Logging | 99.9% | eligible |
| Synthetic Monitoring Proactive monitoring | Synthetics | 99.9% | eligible |
| Real User Monitoring Frontend performance monitoring | RUM | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Free | Free | No | None |
| Pro | Per-host pricing | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer configuration issues
- Trial accounts
- Beta features
Notes
Datadog is a Monitoring & Observability provider. See the official SLA at https://www.datadoghq.com/legal/service-level-agreement/.
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