⚠
Termination-only
Publishes an SLA whose only remedy for a missed commitment is contract termination, not a service credit.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.8%
Uptime
—
Max credit
—
Claim window
Term + refund
Remedy
Pro
Min plan
How to claim
Submission
N/A - No SLA credits; availability info via Support request · datadoghq.com/support/
Review timeline
N/A
Credit applied
No credits. Sole remedy is the right to terminate the affected Order if Availability is below the standard in two consecutive months, with a pro-rated refund
Common exclusions
Customer breach of the Agreement, Order or AUP
Customer failure to configure/use the Services per the Documentation
Failures of or issues with the Customer Environment
Force majeure events
Datadog suspension of Authorized Users under the Agreement
Maintenance during a window for which Datadog provides notice
Support tiers complementary, not the SLA
Free
—
Free · None
Pro
SLA-eligible
Per-host pricing · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Infrastructure Monitoring
Host and container monitoring
Monitoring
99.8%
covered
APM
Application performance monitoring
APM
99.8%
covered
Log Management
Centralized log management
Logging
99.8%
covered
Synthetic Monitoring
Proactive monitoring
Synthetics
99.8%
covered
Real User Monitoring
Frontend performance monitoring
RUM
99.8%
covered
Notes — Datadog is a Monitoring & Observability provider. The SLA is contained in the Master Subscription Agreement at https://www.datadoghq.com/legal/msa/. Datadog commits to 99.8% availability; the sole remedy for missing it is a termination right plus pro-rated refund (no service credits).
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