✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Support · docs.getdbt.com/docs/dbt-support
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
dbt Cloud IDE
Browser-based development
Development
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covered
dbt Cloud Jobs
Job scheduling and execution
Orchestration
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covered
dbt Docs
Auto-generated documentation
Documentation
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covered
dbt Explorer
Data discovery and lineage
Discovery
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covered
dbt Semantic Layer
Centralized metrics definitions
Metrics
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covered
Notes — dbt Labs is a Other SaaS provider. dbt Cloud does not publish a public uptime SLA with service credits; Enterprise/Enterprise+ SLA terms are governed by the individual Enterprise contract. See the official support and SLA scope page at https://docs.getdbt.com/docs/dbt-support.
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