✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
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Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No public SLA credits · platform.deepseek.com
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
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Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
DeepSeek-Chat
General chat completions (V-series)
AI
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not covered
DeepSeek-Reasoner
Reasoning model (R-series)
AI
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not covered
OpenAI-compatible API
Drop-in API endpoint with context caching
AI
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not covered
Notes — DeepSeek is an AI & Machine Learning provider. See the SLA/terms at https://cdn.deepseek.com/policies/en-US/deepseek-open-platform-terms-of-service.html.
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