Vendors › DigitalOcean
DigitalOcean SLA
99.99%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
basic
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.99% | 10% |
| 99% | 30% |
| 95% | 100% |
How to claim
| Submission method | Support Ticket — cloud.digitalocean.com/support/tickets ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit claim within 30 days of incident |
| Review timeline | 5-7 business days |
| Credit applied | Applied to account balance |
Required evidence: Account email, Droplet/resource IDs, Incident timestamps, Error logs or screenshots.
Services (6)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Droplets Virtual private servers | Compute | 99.99% | eligible |
| Spaces S3-compatible object storage | Storage | 99.99% | eligible |
| Managed Kubernetes Managed Kubernetes clusters | Containers | 99.95% | eligible |
| Managed Databases Managed PostgreSQL, MySQL, Redis, MongoDB | Database | 99.99% | eligible |
| App Platform Fully managed PaaS | PaaS | 99.95% | eligible |
| Load Balancers Managed load balancers | Networking | 99.99% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Basic | Free | Yes | Business hours |
| Developer | $25/month | Yes | Business hours |
| Business | $500/month | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer actions
- Beta features
- Account suspension
Notes
DigitalOcean is a Cloud Infrastructure provider. See the official SLA at https://www.digitalocean.com/legal/sla.
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