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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 100%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
100%
Max credit
60d
Claim window
Credit
Remedy
Basic
Min plan
How to claim
Submission
Email · mailto:success@digitalocean.com
Deadline
60 days of incident
Review timeline
Credits issued within one billing cycle after verification
Credit applied
Applied to future charges; non-refundable
Required evidence: Account email, Affected resource details/IDs, Outage dates and times
Common exclusions
Scheduled maintenance
Force majeure events
Customer actions
Beta features
Account suspension
Support tiers complementary, not the SLA
Basic
SLA-eligible
Free · Business hours
Developer
SLA-eligible
$25/month · Business hours
Business
SLA-eligible
$500/month · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
CPU Droplets
Virtual private servers
Compute
99.99%
covered
Managed Kubernetes
Managed Kubernetes clusters (control plane, HA enabled)
Containers
99.95%
covered
Managed Databases
Managed PostgreSQL, MySQL, Redis, MongoDB (with standby nodes)
Database
99.95%
covered
App Platform
Fully managed PaaS
PaaS
99.95%
covered
Spaces
S3-compatible object storage
Storage
99.9%
covered
Regional Load Balancers
Managed regional load balancers
Networking
99.9%
covered
Notes — DigitalOcean is a Cloud Infrastructure provider. DigitalOcean publishes per-product SLAs; see the official SLA hub at https://www.digitalocean.com/sla.
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