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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
30%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Automatic · docebo.com/company/service-level-agreement/
Credit applied
Applied to customer account; refund within 60 days if no further fees owing
Common exclusions
Planned downtime during maintenance windows
Emergency downtime (with ~24 hours advance notice)
Force majeure events
Customer misconfiguration (failure to configure per Documentation/instructions)
Customer internet connectivity issues
Unavailability of specific features while other key features remain available
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Docebo Connect
Integration platform
Integration
99.9%
covered
Docebo Content
Learning content marketplace
Content
99.9%
covered
Docebo Learn
Learning management system
LMS
99.9%
covered
Docebo Shape
AI-powered content creation
Content Authoring
99.9%
covered
Notes — Docebo is a Other SaaS provider. See the official SLA at https://www.docebo.com/company/service-level-agreement/.
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