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Credit-backed
Publishes an SLA backed by per-incident service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.5%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Written submission
Deadline
10 days of incident
Common exclusions
map[Scheduled maintenance excluded (InSync:Saturdays 10 AM – 1 PM UTC)]
Unscheduled maintenance that does not cause unavailability excluded from calculation
Credits are 10% of one month fees per SLA failure type (Availability, Durability, Reliability)
DRG (cash payments) separate from standard SLA credits and requires $25K+ annual spend
DRG not available for Dell OEM orders or MSP customers
Termination right triggered after 3 consecutive months of the same SLA failure
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Druva inSync
SaaS data protection for endpoints, Microsoft 365, Google Workspace, and collaboration apps
Storage & Backup
99.5%
covered
Druva Phoenix
SaaS backup and disaster recovery for servers, NAS, and databases
Storage & Backup
99.5%
covered
Notes — Druva (Druva, Inc., Delaware; Santa Clara, CA) is a SaaS data protection platform. The standard SLA guarantees 99.5% monthly availability with a 10% of one month’s fees credit per SLA failure type (Availability, Durability, or Reliability). The claim window is only 10 days after month-end — missing it forfeits the credit. A termination right activates after 3 consecutive months of the same failure. A separate Data Resiliency Guarantee provides actual cash payments up to $10M for qualifying data loss events (minimum $25K annual spend, not available to MSPs or Dell OEM customers).
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