✓
Credit-backed
Publishes an SLA backed by flat-rate service credits: 99.5% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
10%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Dynatrace Support Ticket (subject line "SLA Credit Request") · dynatrace.com/company/trust-center/sla/saas/
Deadline
30 days of incident
Review timeline
Not specified
Credit applied
Applied toward a renewal or purchase of additional Dynatrace SaaS subscriptions; must be applied within one year of issuance or it expires
Required evidence: Subject line "SLA Credit Request", Dates and times the SaaS environment was Unavailable, URL of the affected Dynatrace SaaS environment, Other related information reasonably requested by Dynatrace
Common exclusions
Planned down times announced at https://status.dynatrace.com/
Force majeure events outside Dynatrace's or its cloud providers' reasonable control
Customer-side issues (equipment, software, or misconfiguration not under Dynatrace's control)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Application Performance Management
Full-stack APM
APM
99.5%
covered
Infrastructure Monitoring
Infrastructure observability
Monitoring
99.5%
covered
Log Management
AI-powered log analytics
Logging
99.5%
covered
Real User Monitoring
Digital experience monitoring
Analytics
99.5%
covered
Notes — Dynatrace is a Monitoring & Observability provider. See the official SLA at https://www.dynatrace.com/company/trust-center/sla/saas/.
Found an error?
Suggest a correction ↗