✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-24 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
None
Min plan
How to claim
Submission
Contact support
Common exclusions
No uptime SLA exists — service provided on an as-is, as-available basis
Payments are non-refundable unless required by applicable law
Support tiers complementary, not the SLA
Free
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Free · Business hours
Venture / Business / Unlimited
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Subscription · Business hours
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Ecwid E-commerce Platform
Hosted e-commerce storefront, shopping cart, and payments platform
E-commerce
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not covered
Notes — Ecwid is an e-commerce platform acquired by Lightspeed Commerce in 2021. The Lightspeed Service Agreement (governing Ecwid as of November 2024) explicitly disclaims all service level warranties and cannot guarantee continuous availability. No uptime SLA, credit remedy, or refund structure exists in the public terms.
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