✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
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Max credit
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Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · help.elevenlabs.io
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta features
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Text to Speech API
Speech synthesis API
AI
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not covered
Speech to Text API
Speech recognition API
AI
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not covered
Conversational AI / Agents
Voice agent platform
AI
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covered
Notes — ElevenLabs is an AI & Machine Learning provider. See the terms at https://elevenlabs.io/terms-of-use.
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