Vendors › Firebase
Firebase SLA
99.95%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 99.95% | 10% |
| 99% | 25% |
| 95% | 100% |
How to claim
| Submission method | Google Cloud Support — firebase.google.com/support ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 15 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (7)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Cloud Firestore NoSQL document database | Database | 99.95% | eligible |
| Cloud Functions for Firebase Serverless functions | Serverless | 99.95% | eligible |
| Firebase Authentication User authentication | Identity | 99.95% | eligible |
| Firebase Cloud Messaging Push notifications | Messaging | 99.9% | eligible |
| Firebase Cloud Storage File storage | Storage | 99.95% | eligible |
| Firebase Hosting Web hosting with CDN | Hosting | 99.95% | eligible |
| Firebase Realtime Database Real-time JSON database | Database | 99.95% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Firebase is a Database provider. See the official SLA at https://firebase.google.com/terms.
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