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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 30%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.95%
Uptime
30%
Max credit
60d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Account/billing support request via Firebase Support · firebase.google.com/support
Deadline
60 days of incident
Review timeline
Confirmed within one billing cycle
Credit applied
Service Credit issued within one billing cycle following confirmation
Required evidence: Issue category Billing, Summary stating SLA Credit Request, Incident dates and times, Affected service URLs, Request logs documenting the errors
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 7
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Cloud Firestore
NoSQL document database
Database
99.95%
covered
Cloud Functions for Firebase
Serverless functions
Serverless
99.95%
covered
Firebase Authentication
User authentication
Identity
99.95%
covered
Firebase Cloud Storage
File storage
Storage
99.95%
covered
Firebase Hosting
Web hosting with CDN
Hosting
99.95%
covered
Firebase Realtime Database
Real-time JSON database
Database
99.95%
covered
Firebase Cloud Messaging
Push notifications
Messaging
99.9%
covered
Notes — Firebase is a Database provider. See the official SLA at https://firebase.google.com/terms/service-level-agreement. The canonical Firebase SLA (“Service Level Agreement for Hosting and Real-Time Database”) covers only Firebase Hosting and Realtime Database, with a 99.95% Monthly Uptime Percentage commitment and a maximum 30% service credit. Cloud Storage for Firebase has its own SLA (multi-regional 99.95%, regional 99.9%, max 50% credit). Other listed services (Firestore, Cloud Functions, Authentication, FCM) are governed by Google Cloud Platform terms rather than a Firebase-domain SLA.
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