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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 25%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
25%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support · support.fivetran.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Fivetran Connectors
500+ pre-built connectors
Data Integration
99.9%
covered
Fivetran Functions
Custom connector functions
Data Integration
99.9%
covered
Fivetran Transformations
dbt Core integration
Data Transformation
99.9%
covered
High Volume Agent
Database replication
Data Integration
99.9%
covered
Notes — Fivetran is a Database & Data Infrastructure provider. See the official SLA at https://www.fivetran.com/legal/sla.
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