✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
FortiCare · support.fortinet.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
FortiAnalyzer Cloud
Security analytics and logging
SIEM
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covered
FortiCloud Management
Centralized device management
Cloud Management
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covered
FortiEDR
Endpoint detection and response
Endpoint Security
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covered
FortiGate Cloud
Cloud-based firewall management
Firewall
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covered
FortiSASE
Secure access service edge
SASE
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covered
Notes — Fortinet is a Security & Identity provider. See the official SLA at https://www.fortinet.com/support/support-services.
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