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Credit-backed
Publishes an SLA backed by service credits: 99.5% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.5%
Uptime
—
Max credit
—
Claim window
Extension
Remedy
Enterprise
Min plan
How to claim
Submission
Email · mailto:support@fullstory.com
Deadline
30 days of incident
Common exclusions
Credits are subscription term extensions only, not cash or invoice credits
Uptime below 90% triggers termination right with pro-rata refund (not credits)
map[Excused Events:force majeure, customer fault, scheduled maintenance (7-day notice)]
Third-party failures outside FullStory control
Testing/development periods scheduled in advance
Standard plan not eligible (Enterprise/Premium SLA only)
Support tiers complementary, not the SLA
Standard
—
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
FullStory Digital Experience Analytics
Session replay, heatmaps, and digital experience analytics platform for product and UX teams
Marketing & Analytics
99.5%
covered
Notes — FullStory (Fullstory, Inc., Delaware; HQ: Atlanta, GA) is a digital experience analytics platform offering session replay, heatmaps, and product analytics. The Enterprise SLA commits to 99.5% monthly availability with a term-extension remedy: 1 additional day per 99–99.5% breach band, plus 1 day per each full percentage point below 99%. This is a subscription day extension — not a cash or invoice credit. Claims must be submitted by email within 30 days of month-end; below 90% availability triggers a termination right with pro-rata refund.
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