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Credit-backed
Publishes a 99.9% uptime SLA backed by service credits, but the exact credit schedule isn't publicly documented.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Contact account team · gcore.com/contacts/
Required evidence: Incident dates and times, Affected service and account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
DDoS attacks
Support tiers complementary, not the SLA
Standard
—
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Gcore CDN
Global CDN with edge caching, delivery optimization, and DDoS protection
CDN & Edge
99.9%
covered
Notes — Gcore (G-Core Labs S.A., Luxembourg) provides CDN, cloud, and edge services globally. Public SLA terms with specific uptime percentages and credit structures are not confirmed from accessible sources — enterprise customers should request SLA terms directly.
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